So I was actually kind of excited when I opened the small package that had arrived in my mailbox. Even better, when I wore my new Road ID on a long run and found the wristband a bit too snug, I emailed the company and asked if I could mail it back to exchange for the next size up. Within 24 hours, I received emails from both customer service and the founder/CEO himself saying that a new wristband in the larger size was on its way, free of charge. Great customer service makes my day! Plus, any company that employs Bob Roll as a spokesperson gets my vote. So thank you, Road ID. Here's to staying safe on the roads, the trails, and the Richmond District sidewalks.
Bobke, in his pre-Road ID days